Terms of Service

Effective date: July 10, 2026

These Terms of Service govern the use of Keenfillers.com and all purchases made through the Website.

By accessing the Website, creating an account, placing an order, making a payment or accepting delivery of an order, you confirm that you have read, understood and agreed to these Terms.

Please do not use the Website or place an order if you do not agree with these Terms.

1. Definitions

For the purpose of these Terms:

Buyer, Customer or you means the individual, licensed professional, clinic, company, distributor or other legal entity purchasing or agreeing to purchase Products through the Website.

Conditions or Terms means these Terms of Service, together with any additional written terms expressly agreed by Keenfillers.com.

Goods or Products means the items, products or services displayed, offered or supplied through the Website.

Order means a request submitted by the Buyer to purchase Goods through the Website.

Price means the amount payable for the Goods, excluding any separately stated shipping, insurance, customs, banking or other applicable charges.

Seller, we, us or our means the business operating and managing Keenfillers.com and coordinating the supply of Goods to Buyers.

Website means Keenfillers.com and all related pages, checkout functions and services made available through it.

2. Application of These Terms

These Terms form the complete agreement between the Buyer and the Seller in relation to the purchase of Goods through the Website.

Any different or additional terms contained in a Buyer’s purchase order, internal procurement document, email or other communication will not apply unless expressly accepted by the Seller in writing.

Submitting an Order constitutes an offer by the Buyer to purchase Goods under these Terms.

An Order is not considered accepted until the Seller confirms it, receives the required payment or begins processing the Order.

Acceptance of delivery also confirms the Buyer’s agreement to these Terms.

These Terms replace any previous oral or written understanding concerning the relevant Order, except where specific terms have been confirmed in writing by the Seller.

3. Buyer Eligibility and Professional-Use Requirement

Products offered through Keenfillers.com are intended strictly for appropriately licensed healthcare professionals, authorised clinics, qualified practitioners, registered businesses and certified distributors.

The Website does not promote professional-use products for personal, domestic, cosmetic self-administration or other unauthorised consumer use.

By placing an Order, the Buyer confirms and warrants that:

• The Buyer is at least 18 years old.

• The Buyer has legal authority to enter into the purchase.

• The Buyer is a licensed or authorised professional, clinic, business or distributor where such status is required.

• The Buyer is legally permitted to purchase, import, possess, store, distribute and use the Products in the destination country.

• Any professional licence, registration, permit or approval required for the Products is valid and current.

• The Products will only be handled and used by appropriately trained and authorised persons.

The Buyer is solely responsible for verifying all professional, legal and regulatory requirements applicable in the relevant jurisdiction.

Keenfillers.com may request supporting documents, professional credentials, business registration details or other verification before processing or shipping an Order.

We reserve the right to refuse, suspend or cancel an Order where eligibility cannot be reasonably confirmed.

4. Orders

All Orders are subject to:

• Product availability.

• Payment confirmation.

• Buyer eligibility.

• Shipping availability.

• Destination restrictions.

• Customs and regulatory requirements.

• Acceptance by the Seller.

The Seller may accept or reject an Order at its discretion.

Products displayed on the Website may become unavailable after an Order is submitted. Where this happens, we may:

• Offer a suitable substitute.

• Place the Order on hold.

• Ship available items separately.

• Issue store credit.

• Refund the unavailable item.

• Contact the Buyer for further instructions.

Where the Seller requires information or approval from the Buyer, the Buyer should respond within 24 hours. Failure to respond may delay fulfilment or result in cancellation of the affected item or Order.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, packaging and availability information displayed on the Website are accurate.

However:

• Product packaging may differ from Website images.

• Manufacturers may change labels, packaging or specifications without notice.

• Product colours may appear differently depending on the Buyer’s device.

• Minor variations that do not materially affect the Product do not constitute a defect.

• Availability information may change before an Order is processed.

The Buyer is responsible for confirming that a Product is suitable and legally permitted for the intended professional purpose.

6. Prices

The Price payable for Goods will be the amount displayed on the Website or stated in the relevant quotation, invoice or Order confirmation at the time the Order is accepted.

Unless expressly stated otherwise, product prices do not include:

• Shipping charges.

• Packaging surcharges.

• Insurance.

• Import duties.

• Customs charges.

• Value-added tax or local sales tax.

• Banking charges.

• Currency-conversion costs.

• Payment-processing fees.

• Regulatory or clearance charges.

Shipping and other applicable charges will normally be displayed separately during checkout or communicated before payment.

The Seller may change product prices at any time. Price changes will not normally affect Orders that have already been accepted and fully paid.

Where a pricing error is identified, the Seller may cancel the affected Order, request payment of the correct amount or refund the payment received.

7. Payment

The Buyer must pay the full amount stated on the Website, invoice or Order confirmation.

Payment must be made without unauthorised deductions, withholding, set-off or counterclaim.

An Order may remain on hold until payment has been received and confirmed.

The Buyer is responsible for:

• Selecting an available payment method.

• Using accurate payment details.

• Paying all applicable bank charges.

• Paying any currency-conversion costs.

• Including the correct payment reference.

• Providing proof of payment where requested.

The Seller may request additional verification where the payer’s name differs from the Buyer’s name or where the payment appears unusual, incomplete or inconsistent with the Order.

8. Bank Transfer Fee Support

Keenfillers.com may provide limited support for eligible bank-transfer charges in the form of store credit.

Unless otherwise agreed in writing:

• For transfers between US $300 and US $800, the Buyer may qualify for store credit of up to US $30 toward confirmed bank-transfer fees.

• For transfers above US $800, eligible and properly documented bank-transfer charges may be supported through store credit.

• Transfers below US $300 are not normally eligible for fee reimbursement.

• Proof of the actual bank charge must be submitted within 30 days of the payment.

• Currency-conversion losses, intermediary-bank charges and fees not clearly documented may be excluded.

Any store credit offered under this section:

• Has no cash value unless otherwise agreed.

• May only be used toward a future purchase.

• Cannot exceed the amount of the documented eligible fee.

• Remains subject to review and approval.

Keenfillers.com reserves the right to amend or withdraw this support programme.

9. Seller’s Limited Role

The Seller’s role is limited to activities such as:

• Operating the Website.

• Displaying available Products.

• Receiving and processing Orders.

• Confirming payments.

• Providing customer support.

• Coordinating with manufacturers, warehouses, fulfilment partners and carriers.

• Providing available shipping and tracking information.

The Seller does not:

• Diagnose medical conditions.

• Provide medical advice.

• Recommend treatment plans.

• Provide injection or application training.

• Supervise Product use.

• Guarantee clinical outcomes.

• Accept responsibility for unauthorised administration or misuse.

• Replace the professional judgement of a qualified practitioner.

Any information appearing on the Website is provided for general product and commercial information only and must not be treated as medical advice.

10. Medical and Professional Disclaimer

Professional-use Products must only be selected, stored, prepared and administered by properly licensed and trained professionals.

The Buyer is responsible for:

• Assessing the suitability of the Product.

• Reviewing manufacturer instructions.

• Checking contraindications.

• Confirming patient eligibility.

• Maintaining appropriate storage conditions.

• Applying the Product according to professional and regulatory standards.

• Monitoring and responding to adverse reactions.

The Seller is not liable for injury, loss, complications, adverse outcomes or regulatory consequences resulting from:

• Incorrect application.

• Unauthorised use.

• Improper dosage.

• Improper storage.

• Use by an unqualified person.

• Failure to follow manufacturer instructions.

• Failure to obtain appropriate medical assessment.

• Use outside the Product’s approved or lawful purpose.

The Buyer should seek advice from an appropriately qualified medical professional before using any Product.

11. Geographic and Operational Notice

Product fulfilment may be coordinated through manufacturers, warehouses or logistics partners located outside the Buyer’s country, including facilities in the Republic of Korea or other approved locations.

Where applicable, Lithuania-based activities connected with the Website are limited to administrative functions such as customer support, payment confirmation and coordination.

Keenfillers.com does not represent that all Products are imported into, stored in, locally distributed from or available for direct sale in Lithuania.

Products are not offered for local sale or distribution in any territory where such activity would be unauthorised or non-compliant.

The Buyer is responsible for confirming whether the Products may be lawfully ordered and received in the destination country.

12. Delivery

Products will be delivered to the shipping address supplied by the Buyer during checkout or otherwise confirmed in writing.

The Buyer must ensure that:

• The address is complete and accurate.

• The recipient’s name is correct.

• A valid telephone number is supplied.

• Someone is available to accept the parcel.

• The recipient can provide identification where required.

• Any carrier communication is answered promptly.

The Seller is not responsible for delays, losses or additional costs resulting from incorrect or incomplete delivery information supplied by the Buyer.

13. Tracking and Delivery Monitoring

Tracking information will normally be sent by email, account notification or another available communication method after dispatch.

The Buyer is responsible for:

• Monitoring the tracking information.

• Contacting the carrier where necessary.

• Responding to delivery notifications.

• Arranging redelivery or collection.

• Receiving the parcel within the carrier’s permitted period.

A delay in the first tracking scan does not necessarily mean that the Order has not been dispatched.

Estimated delivery times are provided for guidance only and are not guaranteed.

14. Delivery Delays

Delivery may be affected by circumstances outside the Seller’s reasonable control, including:

• Customs inspections.

• Flight delays.

• Carrier backlogs.

• Weather conditions.

• Public holidays.

• Labour disruptions.

• Security incidents.

• Regulatory reviews.

• Address-verification issues.

• Remote-area delivery limitations.

• Force majeure events.

The Seller will make reasonable efforts to provide available updates but will not be liable for delays caused by third parties or public authorities.

15. Temperature-Sensitive Products

Certain Products may require temperature-controlled or protective packaging.

Where appropriate, such Products may be packed using:

• Insulated containers.

• Protective foam.

• Cooling packs.

• Other suitable packaging materials.

Cooling packs may no longer be frozen or cold when the parcel arrives. This alone does not necessarily mean that the Product has become defective or unusable.

The Buyer must review the Product’s manufacturer instructions and applicable storage requirements immediately after delivery.

After delivery, responsibility for proper storage passes to the Buyer.

The Seller is not responsible for deterioration caused by:

• Failure to open the parcel promptly.

• Leaving the parcel outdoors.

• Incorrect refrigeration.

• Freezing a Product that should not be frozen.

• Exposure to heat after delivery.

• Improper handling by the Buyer or recipient.

16. Customs, Importation and Regulatory Compliance

The Buyer is solely responsible for ensuring that the Order complies with all laws and regulations of the destination country.

This includes responsibility for:

• Import restrictions.

• Customs declarations.

• Professional-use restrictions.

• Product registrations.

• Permits.

• Licences.

• Prescriptions, where applicable.

• Importer identification.

• Regulatory approvals.

• Taxes and duties.

• Customs-broker fees.

• Documentation requested by authorities.

The Seller does not guarantee that any Product will be cleared by customs or accepted by a local authority.

The Seller will not be liable for delays, seizures, refusals, destruction, return, confiscation or penalties imposed by customs, regulators or other authorities.

Where reasonably possible, the Seller may assist by providing available invoices, packing information or shipment documents. Such assistance does not transfer the Buyer’s legal responsibility to the Seller.

17. Import Duties and Taxes

International Orders may be subject to:

• Import VAT.

• Customs duties.

• Brokerage charges.

• Carrier handling fees.

• Local taxes.

• Regulatory fees.

Unless expressly stated otherwise, these charges are not included in the purchase Price and must be paid by the Buyer or recipient.

The Seller does not control or determine the amount charged by customs authorities, carriers or local tax bodies.

Failure to pay applicable duties or charges may result in the parcel being delayed, returned, abandoned or destroyed.

18. Private or Unlicensed Purchases

Orders placed by private consumers or unlicensed individuals contrary to these Terms are made at the Buyer’s own risk.

Where a Buyer misrepresents their professional status or eligibility:

• The Buyer assumes full responsibility for the purchase.

• The Buyer remains responsible for import and regulatory consequences.

• The Seller is not liable for misuse or unauthorised application.

• The Seller may cancel the Order.

• The Seller may request additional documentation.

• Any refund may be reduced by non-recoverable banking, processing or administrative costs.

The Seller is not obligated to independently investigate every Buyer’s professional status, but reserves the right to perform checks at any time.

19. Acceptance and Inspection of Goods

The Buyer must inspect the parcel and Goods immediately after delivery.

The Buyer should check:

• The shipping box or envelope.

• Protective packaging.

• Product quantities.

• Product names.

• Product condition.

• Batch or lot information.

• Expiry dates.

• Security seals.

Claims should be submitted as soon as the issue is discovered.

For visible delivery issues, the Buyer should notify the Seller within 24 hours where reasonably possible.

Failure to report a visible issue promptly may affect our ability to investigate the claim with the warehouse, manufacturer or carrier.

This clause does not remove any mandatory legal rights that cannot lawfully be excluded.

20. Missing or Incorrect Items

Claims concerning missing or incorrect items must be submitted within 30 days of delivery.

The Buyer must provide:

• The Order number.

• A description of the issue.

• Clear photographs.

• An uninterrupted unboxing video showing the sealed parcel being opened.

• Images of all packaging materials and received Products.

The Buyer must inspect all protective packaging before discarding it, as smaller items may be placed within bubble wrap or inserts.

The Seller may review packing records, parcel weight, photographs or warehouse video footage.

Where an error by the Seller or fulfilment partner is confirmed, the Seller may provide a replacement, refund or store credit.

Claims without sufficient evidence may be refused.

21. Damaged Products

Claims for damaged Products must be reported within 30 days of delivery.

The Buyer must provide clear evidence showing:

• The damaged Product.

• The outer parcel.

• The inner packaging.

• The shipping label.

• The batch or lot number, where available.

Where damage is confirmed to have occurred before delivery, the Seller may offer:

• Replacement of the affected item.

• Refund of the affected item.

• Store credit.

• Another reasonable remedy.

Compensation will normally apply only to the Product proven to be damaged and not automatically to the entire Order.

22. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by the Refunds, Returns and Replacement Policy published on Keenfillers.com.

A remedy may be available where:

• The wrong Product was supplied.

• An item was missing.

• A Product arrived damaged.

• A Product had a confirmed manufacturing defect.

• An eligible unopened Product is returned within the applicable return period.

• A duplicate payment was made.

• Another remedy is required by applicable law.

All claims remain subject to evidence, investigation and approval.

23. Change-of-Mind Returns

A Buyer may request a change-of-mind return within 30 days of delivery, provided the Product is:

• Unopened.

• Unused.

• Undamaged.

• Unaltered.

• In its complete original packaging.

• Suitable for resale.

Opened, used, temperature-sensitive, sterile, hygiene-sensitive or security-sealed Products may not qualify for return.

The Buyer must obtain written return approval before sending any Product back.

Unless the return results from the Seller’s error, the Buyer is responsible for return shipping charges.

24. Duplicate Payments and Orders

Where a duplicate payment is confirmed, the Seller may:

• Refund the duplicate payment.

• Issue store credit.

• Apply the amount toward a future Order.

• Agree another solution with the Buyer.

Where duplicate Orders are placed, one Order may be held temporarily while the Seller seeks confirmation.

If both Orders have already entered fulfilment or been shipped, cancellation may no longer be possible.

25. Refund Information

The Buyer must provide complete and accurate information required to process a refund.

Where a bank transfer is required, the Buyer may be asked to provide:

• Account holder’s name.

• Bank name.

• Account number or IBAN.

• SWIFT or BIC.

• Receiving currency.

• Additional verification.

The Seller is not responsible for a failed, delayed or misdirected refund caused by incorrect information provided by the Buyer.

Refunds will generally be made to the original payer or original payment method unless another arrangement is approved.

26. Failed Delivery, Non-Collection or Refused Parcels

The Buyer is responsible for receiving the parcel and cooperating with the carrier.

The Seller is not required to provide a free replacement or full refund where delivery failed because:

• The Buyer was unavailable.

• The recipient did not collect the parcel.

• The Buyer ignored delivery notifications.

• The Buyer refused delivery without approval.

• The address was inaccurate.

• The carrier could not contact the recipient.

• Customs documents or charges were not completed.

If the parcel is returned and remains suitable for resale, any approved refund may be reduced by:

• Original shipping costs.

• Return shipping costs.

• Customs charges.

• Carrier fees.

• Administrative costs.

• Payment-processing fees.

27. Sale and Promotional Orders

During a sale, promotion or special campaign:

• Orders must be placed through the Website unless otherwise agreed.

• Confirmed Orders may not be changed.

• Discounts apply only during the stated promotional period.

• Refunds will be calculated using the discounted amount actually paid.

• Processing and delivery may take longer due to increased demand.

• Complimentary items are subject to availability.

• Special packaging or additional requests may not be possible.

• Promotion codes cannot be applied retrospectively unless expressly approved.

Free Products, samples and gifts normally have no separate refundable cash value.

28. Product Reviews and Submitted Content

Customers may submit reviews, photographs, videos or other content, provided that the material is:

• Relevant to the Product or service.

• Honest and based on genuine experience.

• Respectful.

• Free from threatening or abusive language.

• Free from unlawful content.

• Free from confidential third-party information.

• Free from advertising or promotion for competing sellers.

• Not misleading, fraudulent or defamatory.

We may remove or decline to publish content that violates these requirements.

By submitting content to Keenfillers.com, the Buyer grants us a non-exclusive, royalty-free right to reproduce, display, adapt and use that content for:

• Website publication.

• Customer-service purposes.

• Social-media content.

• Advertising.

• Marketing.

• Product education.

This permission applies only to content the Buyer has the legal right to submit.

The Buyer may contact us regarding removal of submitted content, although removal may not always be possible where the content has already been lawfully incorporated into published materials.

29. Product Warranties

The Seller warrants that, at the time of delivery, the Products will materially correspond with their description.

Except where required by applicable law, the Seller does not provide additional warranties concerning:

• Individual clinical results.

• Suitability for a specific patient.

• Suitability for a particular procedure.

• Commercial resale success.

• Regulatory approval in every country.

• Results arising from off-label use.

• Outcomes affected by storage, handling or application.

Manufacturer warranties, where available, remain subject to the manufacturer’s own conditions.

30. Risk and Ownership

Risk of loss or damage passes to the Buyer when the parcel is delivered to the Buyer, recipient or another person authorised to receive it.

Where applicable law permits, ownership of the Goods remains with the Seller until full payment has been received.

The Buyer may not resell, transfer or dispose of unpaid Goods in a manner that prejudices the Seller’s rights.

31. Limitation of Liability

To the fullest extent permitted by law, Keenfillers.com will not be liable for indirect, incidental, consequential, special or punitive losses, including:

• Loss of profits.

• Loss of business.

• Loss of opportunity.

• Loss of goodwill.

• Loss resulting from professional misuse.

• Patient claims.

• Regulatory penalties caused by the Buyer’s conduct.

• Customs seizure.

• Import refusal.

• Delays caused by carriers or authorities.

• Incorrect storage after delivery.

Where liability cannot legally be excluded, the Seller’s total liability will generally be limited to the amount paid for the specific Product giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

32. Buyer Indemnity

The Buyer agrees to indemnify and hold harmless the Seller, its operators, service providers and fulfilment partners from claims, losses, penalties, damages or expenses arising from:

• Misuse of Products.

• Unauthorised administration.

• Breach of professional obligations.

• Breach of import or regulatory laws.

• Misrepresentation of Buyer eligibility.

• Incorrect resale or marketing.

• Failure to obtain required licences.

• Failure to follow manufacturer instructions.

• Violation of these Terms.

This provision applies to the fullest extent permitted by law.

33. Fraud, Abuse and Suspicious Activity

The Seller may cancel, suspend, investigate or refuse an Order where there is evidence of:

• Fraud.

• Identity misuse.

• False professional credentials.

• Payment abuse.

• Chargeback abuse.

• Repeated unsupported refund claims.

• Manipulated photographs or videos.

• Unlawful resale.

• Sanctions or compliance concerns.

• Attempts to bypass Website restrictions.

The Seller may request additional documentation before continuing with the Order.

34. Account Responsibility

Where account registration is available, the Buyer is responsible for:

• Keeping login credentials confidential.

• Providing accurate account details.

• Preventing unauthorised access.

• Notifying us of suspicious activity.

• Updating contact and delivery information.

The Buyer is responsible for Orders submitted through their account unless unauthorised access is reported promptly.

35. Intellectual Property

All Website content, including:

• Text.

• Product descriptions.

• Graphics.

• Logos.

• Photographs.

• Layout.

• Software.

• Design elements.

• Brand names.

is owned by, licensed to or lawfully used by Keenfillers.com.

Content may not be copied, reproduced, republished, modified, distributed or commercially exploited without prior written permission.

36. Third-Party Services

The Website may use or link to third-party services, including:

• Payment processors.

• Shipping providers.

• Social-media platforms.

• Analytics providers.

• External websites.

The Seller is not responsible for the availability, content, privacy practices or separate terms of third-party services.

Use of those services may be governed by the provider’s own terms.

37. Privacy

Personal Information is processed in accordance with the Privacy Policy published on Keenfillers.com.

By using the Website or placing an Order, the Buyer acknowledges that certain information may be shared with payment providers, warehouses, carriers, customs agents and other service providers where necessary to fulfil the Order.

38. Force Majeure

The Seller will not be liable for failure or delay caused by circumstances beyond its reasonable control, including:

• Natural disasters.

• War.

• Civil unrest.

• Epidemics or pandemics.

• Government restrictions.

• Transport disruption.

• Cyberattacks.

• Power failures.

• Carrier shutdowns.

• Customs actions.

• Labour disputes.

• Supplier failure.

• Regulatory changes.

The Seller may suspend, delay, reroute or cancel affected Orders where reasonably necessary.

39. Changes to These Terms

Keenfillers.com may update these Terms from time to time to reflect changes in:

• Business operations.

• Products.

• Shipping procedures.

• Payment methods.

• Legal requirements.

• Regulatory obligations.

• Website functionality.

The revised Terms will be published on the Website with an updated effective date.

Continued use of the Website after publication of updated Terms constitutes acceptance of the revised version.

The version in effect when an Order is accepted will generally apply to that Order unless applicable law requires otherwise.

40. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

41. No Waiver

Failure by the Seller to enforce any provision of these Terms does not waive the right to enforce that provision later.

Any waiver must be confirmed in writing.

42. Governing Law and Disputes

These Terms will be governed by the law applicable to the legal entity operating Keenfillers.com, together with any mandatory consumer or commercial protections that cannot lawfully be excluded.

Before beginning formal legal proceedings, the Buyer should contact us and provide a reasonable opportunity to resolve the matter.

Nothing in these Terms prevents either party from exercising any mandatory legal right or contacting an appropriate regulatory authority.

The specific governing-law jurisdiction and legal entity details should be read together with the company information published on Keenfillers.com.

43. Contact Information

For questions about these Terms, an Order or a Product, contact:

Keenfillers.com
Email: support@keenfillers.com
Website: Keenfillers.com

Please include your Order number when contacting us about an existing purchase.