Privacy policy

Privacy Policy

Effective date: July 10, 2026

This Privacy Policy explains how Keenfillers.com collects, uses, stores, shares and protects personal information when customers and other visitors access our website, create an account, place an order, contact us or otherwise use our services.

By using Keenfillers.com, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

For privacy-related questions or requests, contact us at:

Email: support@keenfillers.com
Website: Keenfillers.com

1. Important Definitions

For the purpose of this Privacy Policy:

Website means Keenfillers.com and any related pages, features or online services operated under the Keenfillers.com name.

Customer or Buyer means an individual aged 18 or older, or a legal entity, that visits the Website, creates an account, places an order or uses our services.

Recipient means the individual or organisation identified by the Customer to receive an order. The Recipient may be the Customer or another authorised person.

Products means the goods or services displayed, offered or sold through Keenfillers.com.

Order means a request submitted through the Website to purchase one or more Products.

Delivery means the transportation and delivery of Products to the address supplied during checkout.

Personal Information means information that identifies, relates to or can reasonably be connected with an identifiable individual. This may include a name, address, telephone number, email address, IP address or payment-related information.

Processing means any action performed on Personal Information, including collecting, recording, organising, storing, using, sharing, modifying or deleting it.

2. Personal Information We Collect

The type of information collected depends on how you interact with Keenfillers.com.

2.1 Contact and Account Information

We may collect:

  • Full name.

  • Email address.

  • Telephone or WhatsApp number.

  • Billing address.

  • Shipping address.

  • Account username and login information.

  • Company name and business details, where applicable.

This information is used to create and manage customer accounts, communicate with customers, process orders and arrange delivery.

2.2 Order and Transaction Information

When you place an order, we may collect:

  • Order number.

  • Products purchased.

  • Quantities and prices.

  • Billing and delivery details.

  • Payment status.

  • Transaction reference.

  • Order history.

  • Refund, replacement or dispute information.

  • Customs or delivery documentation, where required.

We use this information to fulfil orders, maintain transaction records, investigate complaints and comply with accounting or legal requirements.

2.3 Payment Information

Payments may be processed by banks, card processors, payment gateways or other financial service providers.

Depending on the payment method, payment-related information may include:

  • Cardholder name.

  • Partial card details.

  • Bank account details.

  • IBAN or account number.

  • Payment confirmation.

  • Transaction identifier.

  • Billing address.

Keenfillers.com may not directly receive or store complete payment card numbers when payment information is processed securely by an independent payment provider.

Payment providers process information according to their own privacy policies and security procedures.

2.4 Device and Technical Information

When you use the Website, certain information may be collected automatically, including:

  • Internet Protocol address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Approximate location derived from the IP address.

  • Language and time-zone settings.

  • Referring website.

  • Pages viewed.

  • Time spent on the Website.

  • Links or buttons selected.

  • Date and time of access.

  • Technical error and diagnostic information.

This information helps us maintain Website security, identify technical problems, analyse Website activity and improve performance.

2.5 Customer Service Communications

We may retain communications between you and Keenfillers.com, including:

  • Emails.

  • Live-chat messages.

  • Contact-form submissions.

  • Telephone call information.

  • WhatsApp or other messaging records.

  • Complaint details.

  • Photographs and videos submitted as evidence.

  • Delivery or customs correspondence.

These records may be used to respond to enquiries, investigate claims, provide support and improve our services.

2.6 Shopping and Website Activity

We may collect information about your interaction with the Website, including:

  • Products viewed.

  • Products added to a shopping cart.

  • Abandoned-cart activity.

  • Searches performed.

  • Previous purchases.

  • Discount codes used.

  • Account preferences.

  • Responses to offers or advertisements.

This information may be used to improve the shopping experience, provide relevant product suggestions and understand customer interests.

2.7 Content Submitted by Customers

When you voluntarily submit content to us, we may collect and process:

  • Product reviews.

  • Testimonials.

  • Photographs.

  • Videos.

  • Social-media comments.

  • Survey responses.

  • Feedback.

  • Questions or other submissions.

Please do not submit information that you do not have the legal right to share.

Where submitted content is intended for publication, we may display it on the Website, our social-media pages or other marketing channels, subject to applicable law and any permissions required.

3. How We Collect Information

We may collect Personal Information through the following sources:

3.1 Information Provided Directly by You

This includes information provided when you:

  • Create an account.

  • Place an order.

  • Subscribe to communications.

  • Complete a contact form.

  • Request customer support.

  • Submit a refund or replacement claim.

  • Participate in a promotion or survey.

  • Send us an email or message.

3.2 Information Collected Automatically

We may use cookies, pixels, server logs, web beacons and similar technologies to collect technical information and Website-usage data.

3.3 Information Received from Service Providers

We may receive information from:

  • Payment processors.

  • Banks.

  • Shipping companies.

  • Fulfilment providers.

  • Analytics services.

  • Advertising platforms.

  • Fraud-prevention providers.

  • Customer-support systems.

  • E-commerce and website-hosting providers.

3.4 Social-Media Platforms

When you interact with our pages, advertisements or content on a social-media platform, the platform may share certain information with us according to your privacy settings and the platform’s own privacy policy.

4. Cookies and Similar Technologies

Cookies are small data files stored on your device when you visit a website.

Keenfillers.com may use cookies and similar technologies for:

  • Remembering account and shopping-cart information.

  • Keeping customers signed in.

  • Saving language or Website preferences.

  • Processing and securing orders.

  • Analysing Website traffic.

  • Measuring Website performance.

  • Preventing fraud.

  • Personalising content.

  • Measuring advertising effectiveness.

  • Delivering relevant marketing.

Cookies may be classified as:

Essential cookies: Necessary for the Website to operate, process orders and provide secure functions.

Preference cookies: Remember settings such as language, location or account preferences.

Analytics cookies: Help us understand how customers use the Website.

Marketing cookies: May be used to measure campaigns and display relevant advertisements.

You may block or delete cookies through your browser settings. However, disabling essential cookies may prevent certain Website features from operating correctly.

Where required by law, non-essential cookies will only be used after you have provided consent.

5. Purposes for Using Personal Information

Keenfillers.com may use Personal Information for the following purposes:

5.1 Processing and Fulfilling Orders

We use Personal Information to:

  • Confirm orders.

  • Process payments.

  • Prepare invoices.

  • Arrange fulfilment and delivery.

  • Provide tracking information.

  • Communicate with shipping providers.

  • Manage customs requirements.

  • Process cancellations, refunds or replacements.

5.2 Customer Support

We may use information to:

  • Respond to questions.

  • Investigate complaints.

  • Resolve delivery issues.

  • Verify claims.

  • Process returns or replacements.

  • Provide account support.

5.3 Website Operation and Improvement

We may process information to:

  • Operate and maintain the Website.

  • Improve navigation and performance.

  • Diagnose errors.

  • Understand customer preferences.

  • Develop new features.

  • Improve product selection and customer experience.

5.4 Marketing and Communications

Subject to applicable law, we may use contact and shopping information to:

  • Send offers and promotions.

  • Provide product updates.

  • Send abandoned-cart reminders.

  • Recommend products.

  • Measure marketing performance.

  • Display advertisements on third-party platforms.

Where consent is required, marketing communications will only be sent after consent has been provided.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

5.5 Security and Fraud Prevention

We may process information to:

  • Verify transactions.

  • Detect suspicious activity.

  • Prevent fraud or payment abuse.

  • Protect customer accounts.

  • Secure the Website.

  • Investigate unauthorised access.

  • Enforce our policies and legal rights.

5.6 Legal and Regulatory Compliance

We may use or disclose information where necessary to:

  • Comply with laws and regulations.

  • Maintain accounting and tax records.

  • Respond to lawful authority requests.

  • Protect our legal rights.

  • Manage disputes or legal proceedings.

  • Meet consumer-protection obligations.

  • Comply with customs, import or export requirements.

6. Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, Keenfillers.com may process Personal Information under one or more of the following legal bases:

6.1 Performance of a Contract

Processing is necessary to:

  • Accept and fulfil an order.

  • Arrange delivery.

  • Process a payment.

  • Manage a return, refund or replacement.

  • Provide customer support connected with a purchase.

6.2 Legal Obligation

Processing may be required to comply with:

  • Tax laws.

  • Accounting requirements.

  • Consumer-protection laws.

  • Customs requirements.

  • Regulatory or law-enforcement requests.

6.3 Legitimate Interests

We may process information where necessary for legitimate business interests, including:

  • Preventing fraud.

  • Securing the Website.

  • Improving our services.

  • Managing customer relationships.

  • Defending legal claims.

  • Understanding business performance.

We will consider the impact on your privacy before relying on legitimate interests.

6.4 Consent

We may rely on consent for:

  • Certain marketing communications.

  • Non-essential cookies.

  • Publication of certain customer content.

  • Other processing where consent is legally required.

You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

7. How We Share Personal Information

We may share Personal Information only where reasonably necessary for the operation of Keenfillers.com or where legally required.

7.1 Website and E-Commerce Providers

Information may be shared with providers that host, maintain or support our Website, account systems, checkout functions and online-store services.

7.2 Payment and Banking Providers

Payment-related information may be shared with:

  • Banks.

  • Card processors.

  • Payment gateways.

  • Financial institutions.

  • Fraud-prevention providers.

These organisations may independently process your information according to their own legal obligations.

7.3 Shipping and Fulfilment Partners

We may share information with:

  • Warehouses.

  • Fulfilment centres.

  • Couriers.

  • Postal services.

  • Freight providers.

  • Customs agents.

  • Delivery partners.

The information shared may include your name, telephone number, email address, delivery address, order details and customs information.

7.4 Professional Advisers

Information may be shared with accountants, auditors, legal advisers, insurers, consultants or other professional service providers where necessary.

7.5 Analytics and Marketing Providers

We may use third-party services to:

  • Analyse Website traffic.

  • Measure marketing campaigns.

  • Send email communications.

  • Manage advertisements.

  • Improve customer engagement.

These providers may use cookies or similar technologies, subject to your choices and applicable law.

7.6 Government and Regulatory Authorities

We may disclose Personal Information where required by law, court order, regulatory request or lawful government demand.

7.7 Business Transfers

If Keenfillers.com or the business operating it is sold, reorganised, merged or transferred, Personal Information may be included among the transferred business assets, subject to applicable privacy law.

8. Sale of Personal Information

Keenfillers.com does not sell Personal Information in exchange for money.

Certain advertising or analytics activities may be legally classified as sharing or targeted advertising in some jurisdictions.

Where required by applicable law, customers will be provided with an appropriate method to opt out of such processing.

9. International Data Transfers

Keenfillers.com may work with service providers, payment providers, fulfilment partners or technology platforms located outside the country in which the customer lives.

As a result, Personal Information may be transferred to and processed in other countries.

Where required by law, we will use appropriate safeguards for international transfers, which may include:

  • Adequacy decisions.

  • Standard contractual clauses.

  • Contractual security obligations.

  • Other legally recognised transfer mechanisms.

10. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The duration of the customer relationship.

  • Order and payment history.

  • Tax and accounting obligations.

  • Legal limitation periods.

  • Fraud-prevention requirements.

  • Outstanding complaints or disputes.

  • Regulatory requirements.

Order, transaction and invoice information may be retained for the period required under applicable financial, tax and commercial laws.

Information that is no longer required will be deleted, anonymised or securely restricted.

11. Information Security

Keenfillers.com takes reasonable technical and organisational measures to protect Personal Information from:

  • Unauthorised access.

  • Accidental loss.

  • Misuse.

  • Alteration.

  • Unlawful disclosure.

  • Destruction.

Security measures may include access controls, encryption, secure payment processing, account authentication, software monitoring and restricted employee or service-provider access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should protect their account credentials and notify us promptly if they suspect unauthorised account activity.

12. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

12.1 Access

Request confirmation of whether we process your Personal Information and obtain a copy of it.

12.2 Correction

Request correction of inaccurate, incomplete or outdated Personal Information.

12.3 Deletion

Request deletion of your Personal Information where there is no continuing lawful reason for us to retain it.

12.4 Restriction

Request that we temporarily restrict the processing of your information in certain circumstances.

12.5 Objection

Object to processing based on legitimate interests or to the use of your information for direct marketing.

12.6 Data Portability

Request certain information in a structured, commonly used and machine-readable format, or ask that it be transferred to another provider where legally applicable.

12.7 Withdraw Consent

Withdraw consent where processing is based on consent.

12.8 Opt Out of Marketing

Unsubscribe from promotional emails or request that we stop using your details for direct marketing.

12.9 Complaint

Submit a complaint to an appropriate data-protection authority if you believe your privacy rights have been violated.

These rights are not absolute. In some circumstances, we may retain or continue processing certain information where required by law or where another valid legal basis applies.

13. How to Exercise Your Rights

To submit a privacy request, contact:

Email: support@keenfillers.com

Please include:

  • Your full name.

  • The email address connected to your account or order.

  • The nature of your request.

  • Any relevant order number.

We may request additional information to verify your identity before processing a request. This is intended to prevent unauthorised access to Personal Information.

We will respond within the timeframe required by applicable law.

14. California Privacy Rights

Where California privacy law applies, California residents may have rights relating to:

  • Accessing categories and specific pieces of Personal Information.

  • Correcting inaccurate Personal Information.

  • Requesting deletion.

  • Opting out of the sale or sharing of Personal Information.

  • Limiting the use of certain sensitive Personal Information.

  • Receiving equal service without unlawful discrimination for exercising privacy rights.

Keenfillers.com does not sell Personal Information for monetary compensation.

These rights apply only where Keenfillers.com and the relevant processing activities are subject to applicable California privacy law.

15. Children’s Privacy

Keenfillers.com is intended for adults and is not directed toward individuals under the age of 18.

We do not knowingly collect Personal Information from children.

If a parent or guardian believes that a minor has provided Personal Information to Keenfillers.com, they should contact us immediately so that the information can be reviewed and, where appropriate, deleted.

16. Third-Party Websites and Services

The Website may contain links to third-party websites, payment services, social-media platforms or other external services.

Keenfillers.com is not responsible for the privacy practices, security or content of third-party services.

Customers should review the privacy policies of those providers before submitting Personal Information.

17. Marketing Preferences

You may stop receiving promotional emails by:

  • Selecting the unsubscribe link included in a marketing email.

  • Updating your account preferences, where available.

  • Contacting support@keenfillers.com.

You may continue to receive essential transactional communications, such as order confirmations, delivery updates, account notices and responses to customer-service requests.

18. Changes to This Privacy Policy

Keenfillers.com may update this Privacy Policy to reflect changes in:

  • Our services.

  • Business practices.

  • Technology.

  • Service providers.

  • Legal or regulatory requirements.

The latest version will be published on Keenfillers.com with an updated effective date.

Material changes may also be communicated by email, account notice or Website notification where appropriate.

19. Contact Us

For privacy-related questions, concerns or requests, contact:

Keenfillers.com
Email: support@keenfillers.com
Website: Keenfillers.com

Please include sufficient information to help us identify your account or order and understand your request.

If you are dissatisfied with our response, you may have the right to lodge a complaint with the data-protection authority responsible for your place of residence, work or the location of the alleged infringement...