FAQ

Who can order from Keen Fillers?
Our products are intended exclusively for licensed medical and aesthetic professionals — doctors, nurses, and registered clinics. We may request proof of professional qualification or clinic registration before approving an order.

How do I set up a professional account?
Apply through our Professional Account page. Once submitted, our team reviews applications and typically responds within 1–2 business days.

Do you ship across the EU?
Yes, we ship to clinics and practitioners throughout the EU. Delivery times vary by location — see our Shipping Policy for full details.

Are your products authentic and traceable?
Yes. We source directly from manufacturers with documented supply chains. If you have questions about a specific batch or product's origin, contact our team directly.

How should products be stored on arrival?
Storage requirements vary by product — cold-chain items are shipped accordingly, and storage instructions are included with each order. Always follow the manufacturer's guidance on the product packaging.

What payment methods do you accept?
We currently accept PayPal. Additional payment options for verified professional accounts may be available on request — contact us for details.

What's your return policy?
Please see our Refund Policy for full terms. Due to the nature of these products, returns are handled on a case-by-case basis for unopened, unused items.

I have a question about using a specific product clinically — can you advise?
We're not able to provide clinical or medical guidance on product use. For technique, dosage, or patient-specific questions, please consult the manufacturer's documentation or your professional training/certification body.

How do I contact support?
Reach out via our Contact page, and our team will respond as quickly as possible.